Privacy Policy

This Privacy Policy explains how Grabioz collects, uses, stores, and shares personal information when you visit our website, use the Grabioz app, register as a supplier, place orders, book services, or contact us.

1. Information we collect

We may collect the following information depending on how you use Grabioz:

• Contact details such as name, phone number, email address, and business contact details.
• Customer account information, saved addresses, delivery location, order history, booking history, and app preferences.
• Supplier information such as business name, business type, branch address, service area, catalog details, certification documents, and onboarding submissions.
• Payment-related references such as payment intent IDs, payment status, refund references, and transaction metadata. We do not store card numbers.
• Device, browser, IP address, approximate location, cookies, analytics events, and app installation or push-notification permission status.
• Support messages, feedback, form submissions, and communications with our team.

2. How we use information

We use information to operate, secure, and improve Grabioz, including to:

• Create and manage customer, supplier, and admin accounts.
• Show nearby suppliers, delivery availability, grocery subscriptions, orders, and service bookings.
• Process orders, bookings, payments, refunds, delivery assignments, and customer support requests.
• Review supplier registrations, branches, catalogs, certifications, and platform compliance.
• Send transactional messages such as OTPs, order updates, booking reminders, and support responses.
• Detect abuse, prevent fraud, enforce our terms, and protect users and suppliers.
• Measure app performance, understand demand, and improve the product experience.

3. Sharing information

We may share limited information with service providers and partners only as needed to run Grabioz. This may include payment processors, OTP providers, delivery partners, cloud hosting providers, analytics tools, support tools, and suppliers involved in fulfilling your order or booking.

We may also disclose information if required by law, regulation, legal process, government request, or to protect the rights, safety, and security of Grabioz, users, suppliers, or the public.

4. Supplier and customer visibility

When a customer places an order or booking, the relevant supplier may receive details necessary to fulfill it, such as the customer name, delivery address, selected items or service, booking time, and contact information where required for coordination.

Suppliers must use customer information only for fulfilling Grabioz orders and bookings and must not misuse it for unrelated marketing or resale.

5. Cookies and analytics

Grabioz may use cookies, local storage, analytics tags, and similar technologies to keep the site working, remember preferences, understand usage, and improve campaigns. You can manage cookies through your browser settings, but some features may not work correctly if disabled.

6. Data storage and security

We use reasonable technical and organizational safeguards to protect personal information. No internet service can guarantee absolute security, so users should keep their account and device access secure.

7. Data retention

We retain information for as long as needed to provide the service, meet legal and accounting requirements, resolve disputes, enforce terms, prevent fraud, and support business operations. We may retain aggregated or de-identified information that no longer identifies a user.

8. Your choices

You may contact us to request access, correction, or deletion of your personal information, subject to identity verification and applicable law. Some information may need to be retained for legal, tax, accounting, fraud-prevention, or dispute-resolution purposes.

9. Children's privacy

Grabioz is not intended for children under the age required by applicable law to use online commerce services independently. If we learn that a child has provided personal information without appropriate consent, we will take reasonable steps to delete it.

10. Updates to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date.

11. Contact

For privacy questions or requests, contact Krafts AI LLC at hi@grabioz.com or write to 32N, Gould St, Wyoming, 82801, USA.